At DR Puerto Plata Excursions, we meticulously prepare every tourist experience offered by our company to ensure your enjoyment. However, recognizing that circumstances may change, we urge you to familiarize yourself with our Cancellation Policies before making your booking:
DR Puerto Plata Excursions reserves the right to cancel excursions due to adverse weather conditions or security concerns. In such instances, clients have the option to transfer to another available excursion or receive a refund.
Cancellation requests made 24 hours prior to the scheduled pick-up time will incur a 75% refund.
In the unfortunate event of last-minute cancellations due to illness, we require medical proof for consideration.
Cancellations made within 48 hours do not result in charges or penalties.
No-show customers will be charged the full amount of the excursion. For group bookings, penalties apply to individuals who fail to attend.
For cruise customers, additional policies apply:
If the ship alters its arrival time, we will adjust the excursion time accordingly or provide alternative options.
In the event of a change in the ship’s itinerary to another destination, clients will receive a refund via the original payment method.
At DR Puerto Plata Excursions, we value personalized service and encourage you to contact us directly via email, WhatsApp, or our website chat to discuss any concerns or special circumstances. Visit www.drpuertoplataexcursions.com for more information.
